Legal

Do Not Call & Opt Out

Last updated September 17, 2026

This page tells you how to stop hearing from us, and sets out our written internal Do Not Call policy. We maintain that policy and make it available on request because federal telemarketing rules require it. Publishing it here is simpler than making you ask.

Stop contact now

The three fastest ways

Text messages: reply STOP to any message you have received from us. QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE and OPT OUT all work too. This is immediate and automatic.
Phone calls: say “put me on your do not call list” to whoever you are speaking with, or call (210) 756-9639 and say it. You do not have to explain why.
Emails: use the unsubscribe link at the bottom of any email we have sent you.

You can also write to us using the details at the foot of this page. Any of these works — you do not need to use a particular form of words. Federal rules require us to honor a request made by any reasonable means, so plain English is enough; the keywords above are just the fastest route.

Stopping one channel does not stop the others. Replying STOP ends texts but not calls. Unsubscribing from email ends email but not calls. If you want everything stopped, say so — “stop contacting me by any method” — and we will record it across all three.

What happens when you ask

We record your request, the date, and which channels it covers.
We add your phone number, email address or both to our internal Do Not Call list.
We honor the request as soon as practicable, and in no case more than 10 business days after we receive it. In practice a STOP reply takes effect immediately.
We keep the record for at least five years, so the request cannot be lost or reversed by a later system change. This is the one record we deliberately do not delete on request, because deleting it would remove the very thing that stops us contacting you.

The record we keep contains your contact details and the fact that you opted out. It does not need to contain anything about your incident, and we will remove that separately if you ask.

One request covers everyone who calls for us

The firm advertises through a marketing vendor, which runs this website and the tracked line at (210) 756-9639 on our behalf. An opt-out given to either of us is recorded for both — you do not have to ask twice, and you do not need to know which of us you were speaking to.

If you are already represented by an attorney

Tell us, and we stop immediately — we will not contact you further about the matter. Contacting someone who already has a lawyer about the matter their lawyer is handling is a rule the firm treats as absolute, not a preference. We ask on the call, and an answer of “yes” ends it there.

Our internal Do Not Call policy

1. We maintain a list

The Law Office of Mark E. Braswell, P.C. maintains an internal Do Not Call list of every person who has asked not to be contacted. It is checked before any outbound contact, by the firm and by anyone calling on its behalf.

2. Training

Anyone who makes or takes calls on our behalf is trained on this policy and on how to record a do-not-call request, before they take their first call.

3. Recording requests

A request is recorded at the time it is made, whoever receives it and however it arrives — on a call, by text, by email or in writing. Staff do not have discretion to decide a request was not serious.

4. Availability of this policy

This policy is published here and is available on demand to anyone who asks for it.

5. Retention

Do Not Call records are retained for at least five years from the date of the request.

6. Affiliates

We do not share our Do Not Call list for marketing, and we do not pass your number to affiliates, lead buyers or other law firms. There is no affiliate network here: your inquiry stays with this firm.

Calls you may still receive

Once you have opted out, you may still hear from us in a small number of situations:

a single message confirming that we have processed your opt-out;
a reply to a question you send us afterwards;
where the law requires us to contact you.

If you receive anything else after opting out, tell us — it is a fault and we want to know about it.

The national and state registries

Our internal list is separate from, and additional to, the public registries. You can also register there:

National Do Not Call Registry — donotcall.gov, or call 1-888-382-1222 from the number you want to register.
Texas No Call List — texasnocall.com.

Registering there does not by itself stop contact you have previously consented to, which is why our internal list exists. Use both.

Complaints

If you believe we have contacted you after you asked us not to, contact us first using the details below — we would rather fix it than have you escalate. You may also complain to the Federal Communications Commission (consumercomplaints.fcc.gov), the Federal Trade Commission (reportfraud.ftc.gov), or the Office of the Texas Attorney General.

Contact

The Law Office of Mark E. Braswell, P.C. — Do Not Call requests
7461 Callaghan Road, Suite 702
San Antonio, Texas 78229

Phone: (210) 756-9639
Email: EMAIL ADDRESS — TO BE CONFIRMED

Please give us the phone number or email address you want stopped. If it is different from the one you originally gave us, say so — we will add both.